Only 6 days ago I complained about how poorly ATMs are designed (or more specifically the UI). Actually I’ve been complaining about it for years, but only blogged about it 6 days ago.
Well I’ve changed banks recently (not because of the ATMs…) and I got a wonderful surprise this morning when I went to [...]

I don’t understand why ATMs are so poorly designed. These are customer facing devices and represent an extension of the company/brand. It’s like having a slow, rude and dumb person at the counter (some people might argue that you do find this, but usually the bank tries hard to have smiley customer service [...]