Only 6 days ago I complained about how poorly ATMs are designed (or more specifically the UI). Actually I’ve been complaining about it for years, but only blogged about it 6 days ago.
Well I’ve changed banks recently (not because of the ATMs…) and I got a wonderful surprise this morning when I went to [...]

I don’t understand why ATMs are so poorly designed. These are customer facing devices and represent an extension of the company/brand. It’s like having a slow, rude and dumb person at the counter (some people might argue that you do find this, but usually the bank tries hard to have smiley customer service [...]

Most UX people can’t stand CAPTCHAs (I could probably say ‘all’, but there is most likely one out there that would make me a liar).  For me at least a CAPTCHA says, “I can’t be bothered to try and work out who’s a spammer, so I’ll just assume all my users are spammers and make [...]

Holograms are certainly taking their time becoming useful. I remember seeing them as a kid (at least 20 years ago) in a video game arcade. Holograms in every day use were just around the corner…
Now some researches from Shinado Lab (at the University of Tokyo) have taken it a step further by allowing [...]

There is a lot of things to like about Firefox, but with a recent upgrade to 3.5 yesterday, I’ve noticed a nice little change. Firefox asks you if you’d like to save a username/password when logging in to sites – this is nothing special as all browsers do that. But they’ve changed the message now [...]