Finally some thoughtful ATM design

Only 6 days ago I complained about how poorly ATMs are designed (or more specifically the UI). Actually I’ve been complaining about it for years, but only blogged about it 6 days ago.

Well I’ve changed banks recently (not because of the ATMs…) and I got a wonderful surprise this morning when I went to use their ATM for the first time – they actually have a solution for my complaint! When the first screen comes up you have 2 options (after entering your PIN) and the first is to “Use Favourite Withdrawal”. I selected it and it told me I didn’t have a favourite set up, so it took me through the process. Not only can I specify a favourite amount, I can also set the bank account and whether I want a receipt or not. Brilliant! So now 95% of my withdrawals can be done with a single button selection.

atm_menu

Well done St George, or to whom ever insisted on this feature. Gold star to you!

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This entry was posted on Wednesday, August 26th, 2009 at 11:40 am and is filed under Interaction Design. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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2 Responses to “Finally some thoughtful ATM design”

  1. Graham Says: August 26th, 2009 at 5:42 pm

    Very cool.

    I used to do my business banking with St. George and their e-banking site is the slowest in the whole Universe. It makes Telstra look slick.

    Obviously the brains in their IT department work on ATM UIs not e-banking back-ends :-)

  2. Daniel Naumann Says: August 26th, 2009 at 7:15 pm

    Yes I was rather disappointed with their internet banking – it looks like it hasn’t changed in about 10 years.